Frequently Asked Questions

  • Can I participate in Purina® for Professionals™ if I don't currently use Purina products?

    Yes! All pet professionals are eligible to enroll in P4P.

  • How do I sign up to the programme?

    Please visit our online application to sign up to the programme, or contact the P4P team.

  • What products are available through the Purina® for Professionals™ programme?

    Selected Purina® products are available. Puppy & Kitten Starter Kits and Litter Support are also an exclusive feature of the P4P programme.

  • What payment methods are accepted?

    Mastercard and Visa are accepted.

  • How do I place an order in the Purina® for Professionals™ program?

    The process is quick and simple. Just log into your P4P account, select the products you wish to purchase, and complete the checkout process.

  • How many times can I order in a month?

    You may order as many times as you like.

  • How do I change the contact information or shipping information on my account?

    To update your contact information, shipping information and other account preferences, please visit your account page.

  • Does Purina guarantee the quality of the products I order?

    If you are not satisfied with any part of your order, we will replace the product or products at no additional cost or refund your money. If you have questions or concerns regarding delivery please contact the P4P team or call 0800 738 847 (0800 Pet VIP).

  • How do I place an order if I’m not near a computer?

    The Purina® for Professionals™ online store can be accessed from any device with an internet connection, including tablets and smartphones.

  • I need to know more information on feeding and nutrition. Whom should I contact?

    If you have a product and/or nutrition related queries please contact the P4P team or call 0800 PET VIP. Alternatively, visit proplan.co.nz

  • How will my order be delivered?

    Your order will be delivered to your door via one of our transport partners in 3 working days. Rural deliveries may incur an additional day

  • How do I retrieve my username or password?

    If you have lost or forgotten your password, please use our password reset tool. If you have lost or forgotten your username, please contact the P4P team, or call 0800 738 847 (0800 Pet VIP).

  • Who do I contact if I have questions about my order?

    If you have questions or concerns regarding delivery please contact the P4P team or call 0800 738 847 (0800 Pet VIP).